Automate the work.
Scale the operation.
Operations Leader with 13+ years of experience, now specializing in AI and workflow automation. I build intelligent systems that eliminate repetitive work, reclaim time, and make operations more scalable.
Workflow Automation
Custom Zapier, Make.com and n8n builds that connect your tech stack and remove repetitive task cycles.
AI Agent Deployment
RAG-powered support agents, appointment setters and custom GPT integrations for lead enrichment and content.
Operations Management
Scaling support and collections teams with Salesforce, Tableau and KPI-driven performance coaching.
OPERATIONS TRACK RECORD
Client Relations Specialist
S8 Acquisition
Operations Team Leader
Golden Goal Global
Data Entry Specialist (Contract)
Emphasys Software
Operations Team Leader
TaskUs
Amazon Customer Service Representative
Sutherland Global Services
Selected Automations
Automated Lead Enrichment
Zapier workflow that captures Youform lead submissions, enriches company data through the Apollo API, then splits high and low priority paths to log leads in Google Sheets, alert Slack, and send an AI-drafted email.
Asana CRM Lead Engagement Workflow
Multi-path Zapier CRM engine triggered by Asana task stages — Ready to Start, No Response, Quoted, Approved and Paid — automating folder creation, AI-personalised follow-ups, quotes and welcome emails.
AI Receptionist
n8n voice-agent backend for Vapi that checks calendar availability, books, updates and cancels appointments, writes booking records to Airtable, and returns structured responses with full error handling.
Facebook Page AI Agent
n8n webhook agent that verifies Meta webhooks, loads page context from a document, answers messages with a Gemini-powered AI agent and conversation memory, then replies through the Graph API.
Basic RAG Knowledge Agent
Retrieval-augmented chat agent in n8n that syncs Google Drive file creates, updates and deletes into a Supabase vector store with Vertex embeddings, so the agent always answers from current documents.
AI Content Repurposing
Zapier workflow that watches Google Drive for new videos, transcribes them with AI, generates blog and social copy, then loops the output into Facebook, LinkedIn and Instagram posting paths.
AI Job Scraper & Resume Tailoring
Slack-triggered n8n pipeline that validates a search query, pulls jobs from a jobs API, loops each result through Gemini to tailor resume content, stores the document in Drive, and drafts the application email.
Xero Transactions → CSV → Asana
Make.com scenario that watches completed Asana tasks, pulls transactions from the Xero API, writes rows to Google Sheets, aggregates them into a CSV and uploads the file back to the Asana task.
Auto-Sort Gmail Attachments on Drive
Make.com automation that watches Gmail, analyses each attachment with AI to generate a clean file name, uploads it into the right Drive folder, logs it in Sheets and confirms by email.
Daily Task Sync to To-Do List
Scheduled Zapier workflow that reads a master Google Sheet each morning, loops through rows, matches them against the to-do list, filters what changed, and updates the tracker automatically.
What Teams Say
“Real turned our manual intake into a seamless engine. We recovered roughly 15 hours a week within two months of his n8n deployment.”
“He led our collections team past every KPI target we set. Calm, structured, and relentless about improving the process behind the numbers.”
“The automations Real built removed hours of reporting work each week. He understands both the operations and the tooling.”
BUILD. AUTOMATE. SCALE.
Open to AI automation, workflow engineering, and operations-focused opportunities.